FAQ

What methods of payment do you accept?

We accept all major credit cards:  Visa, Mastercard, American Express. We also accept PayPal. Statements will show transactions under FG&H Enterprises Inc.

How old do I have to be to order from your website?

You must be 18 years of age or older to order from us.

I understand that you’re a Canadian Company.  Do you ship to any other countries?

At this time, we ship only to customers within Canada.

In what currency are your prices?

We charge all prices in Canadian dollars (CAD).

What will my package look like when it arrives?

All orders are shipped very discreetly in a plain brown cardboard box or a plain bubble shipping envelope.

How long will it take to receive my shipment?

You should receive your shipment in 3-9 business days (1-2 business days for processing and 2-7 business days for shipping, depending on your location), unless you choose a faster shipping method of either Xpresspost or Priority, either of which will get it to you in 2-5 business days total (1-2 business days for processing and 1-3 business days for shipping, depending on your location).

Can I cancel my order?

Please order carefully!  In most cases, orders are processed and shipped out within 1-2 business days.  Therefore, once the order has been placed, we are unable to cancel it.

Am I able to return a product if I’m not satisfied with it?

At FG&H Enterprises, we understand that every person is unique, and a product that is best for one person isn’t necessarily going to be the best product for another person.  However, due to the intimate nature of our products, once shipped product may not be returned.  We appreciate your understanding of this policy.

What do I do if I receive a product that is defective?

Our products may come with a manufacturer’s warranty against this issue.  If you have received a defective product, simply contact us and we will either replace it (in which case we will give you an RMA number), or work with you to contact the manufacturer in order to receive a replacement unit.  Please note that shipping costs are not included in the manufacturer’s warranty.